Delivery & Returns
Delivery PolicyWe deliver to the UK, EU and internationally.
We offer free deliveries on all orders to the UK.
UKRoyal Mail Tracked 48 with Signature (2-3 Working Days) - Cost between £4 - £6
Royal Mail Tracked 24 with Signature (1-2 Working Days) - Cost between £5 - £7
International Tracked & Signed - £0 Compensation (3-5 Working Days) - Cost between £13 - £15/ 15 EUR - 18 EUR
International Tracked & Signed - £50 Compensation (5-7 Working Days) - Cost between £25 - £30/ $35 - $40
Part of our strategy to keep prices low is not to include the cost of returns. One-third of all online shopping is returned in the UK, creating massive waste. We hope that when you buy from us you're happy with your items and won’t need to return anything.
However, should you wish to make a return, we'll be happy to refund or exchange your item, provided it hasn’t been used and is still in pristine condition.
Returns should be made within 14 days in their original, undamaged packaging.
Please email firstname.lastname@example.org with your order number, contact details and reason for return along with any images you feel are necessary.
Please send all returns to Original Creator, Featherstall Road South Unit N Westwood Industrial Estate, OL9 6HS, Oldham
Please send your returns back to us in their reusable kraft bag. Please make sure prior to packing, that the product(s) has the swing tag attached and is re-packed in the biodegradable transparent bag.
Please ensure that you use a postal service that is trackable and requires a signature so that we receive your returns in the most convenient way possible.
We will take 14 days to process your return upon receipt of the parcel.